Cookie Policy

Last Updated

This Cookie Policy explains how Centiva Inc. (“Centiva”, “we”, “our”, or “us”) uses cookies and similar technologies when you visit our website, access our CRM platform, or interact with our online services.

By continuing to use our website or platform, you consent to the use of cookies as described in this policy.


1. What are cookies

Cookies are small text files stored on your device (computer, tablet, or mobile phone) when you visit a website.

They allow websites to:

  • recognize your device

  • remember preferences

  • improve functionality and performance

  • analyze website usage

  • provide personalized content or marketing

Cookies do not typically contain personally identifiable information, but they may be linked to information stored about you.


2. Types of cookies we use

Essential cookies

These cookies are necessary for the website or CRM platform to function properly.

They allow core features such as:

  • account login and authentication

  • security and fraud prevention

  • session management

  • system performance

Without these cookies, certain parts of the platform may not work.


Performance and analytics cookies

These cookies help us understand how visitors use our website and platform so we can improve performance.

They may collect information such as:

  • pages visited

  • time spent on pages

  • device type and browser

  • traffic sources

Analytics tools we may use include services such as:

  • Google Analytics

  • internal platform analytics

All data is aggregated and used for statistical purposes.


Functional cookies

These cookies remember choices you make to improve your experience.

Examples include:

  • language preferences

  • saved login sessions

  • user interface customization


Marketing and advertising cookies

These cookies may be used to:

  • measure marketing campaign performance

  • deliver relevant advertising

  • track conversions from marketing campaigns

These cookies may be set by third-party services.


3. Third-party cookies

Some cookies may be placed by third-party providers integrated with our services, such as:

  • CRM infrastructure providers

  • analytics services

  • marketing automation platforms

  • telecommunication or messaging providers

These third parties may collect information in accordance with their own privacy policies.

Centiva does not control how third-party cookies are used.


4. Legal compliance (Law 25 & Anti-Spam)

Centiva operates in compliance with applicable privacy laws including:

  • Quebec Law 25 (Act respecting the protection of personal information)

  • PIPEDA (Canada’s Personal Information Protection and Electronic Documents Act)

  • Canadian Anti-Spam Legislation (CASL)

Where required, users may be asked to consent to the use of certain cookies.


5. Managing cookies

You can control or disable cookies through your browser settings.

Most browsers allow you to:

  • block cookies

  • delete stored cookies

  • receive alerts before cookies are stored

Please note that disabling certain cookies may affect the functionality of the platform.

Browser help pages:

  • Google Chrome

  • Safari

  • Firefox

  • Microsoft Edge


6. Data protection

Any personal information associated with cookies is processed according to our Privacy Policy and applicable privacy legislation.

We take reasonable security measures to protect your information from unauthorized access, disclosure, or misuse.


7. Updates to this policy

Centiva may update this Cookie Policy from time to time to reflect:

  • legal changes

  • technology updates

  • changes in our services

When significant updates occur, the revised version will be published with an updated revision date.


8. Contact

If you have questions about this Cookie Policy or our privacy practices, you may contact us at:

Centiva Inc.
Email: info@centiva.ca