Terms of Use of the Centiva CRM

Last Updated

Terms of Use of the Centiva CRM

Last updated: March 2026

This policy constitutes a legal agreement between you (the “Client”) and Centiva Inc. (“Centiva”, “we”, “our”), an authorized reseller of the Go High Level platform (the “Platform” or the “CRM”).

By accessing the Platform or using the services provided by Centiva, you agree to all of the terms set out below.



1. Introduction and Acceptance

1.1

Centiva Inc. acts as an official reseller and integrator of the Go High Level platform.

1.2

Use of the Platform is conditional upon acceptance of this policy, our privacy policy, and all laws applicable in Quebec and Canada.

1.3

This policy complements any contractual agreement that may exist between you and Centiva.

1.4

If you do not accept these terms, you may not access the Platform or use the associated services.


2. Limited Liability

2.1 Third-party provider

The CRM Platform is developed and maintained by Go High Level. Centiva acts exclusively as a reseller and integrator of the solution.

2.2 Technological limitations

Centiva is not responsible for service interruptions, bugs, updates, modifications, or limitations originating from the Go High Level platform.

2.3 Client responsibility

The Client remains fully responsible for interactions with their own clients, their marketing campaigns, and any data stored in the CRM.

2.4 Disclaimer of liability

Centiva cannot be held liable for any data loss, service interruption, financial loss, or indirect damage, except in cases of gross negligence or intentional misconduct.


3. Legal and Regulatory Obligations

3.1

The Client agrees to comply with all applicable laws and regulations, including:

  • The Real Estate Brokerage Act

  • The Act respecting the protection of personal information (Law 25)

  • The Canadian Anti-Spam Legislation (CASL)

  • The rules and policies of their real estate network or franchisor (e.g., RE/MAX Quebec)

3.2

The Client is responsible for obtaining explicit consent from contacts before sending any electronic communications.

3.3

The Client agrees not to use the Platform to collect, store, or process personal information illegally.


4. Conditions of Use

4.1

The Client agrees to use the Platform in a legal, responsible, and professional manner.

4.2

It is strictly prohibited to use the Platform to:

  • send spam or unsolicited communications

  • record calls without legal consent

  • impersonate a person or organization

  • bypass the Platform’s security mechanisms

  • carry out fraudulent, discriminatory, or illegal activities


5. Telephony, A2P SMS and Anonymous Calls

5.1

Use of SMS features is subject to A2P (Application-to-Person) verification required by telecommunications providers.

5.2

When the Client uses a website external to Centiva, they are responsible for ensuring that it complies with A2P requirements. Any required adjustments must be made by their web provider at their own expense.

5.3

Anonymous or masked calls may be automatically blocked by the system.


6. Emails and Information Sharing

6.1

When bidirectional email synchronization is enabled, messages exchanged with contacts in the CRM may be visible to certain team members depending on configured permissions.

6.2

The account administrator is responsible for informing users within their organization of this possibility.


7. Third-Party Providers and Technological Limits

7.1

Certain CRM features depend directly on services or infrastructure operated by Go High Level or other third-party providers.

7.2

Centiva cannot guarantee the permanent availability of a feature that may be modified, suspended, or removed by these providers.

7.3

Any custom development request is subject to the technical limitations of the platform and its APIs.


8. Warranty and Performance Limitations

8.1

The Platform is provided “as is”, without guarantee regarding business results, sales growth, or marketing performance.

8.2

Centiva does not guarantee that the Platform will perfectly meet the Client’s specific needs.

8.3

In the event of service interruption, technical incident, or cyberattack, Centiva’s obligation is limited to a best-effort obligation, not a guaranteed result.


9. Suspension, Audit and Compliance

9.1

Centiva reserves the right to suspend or restrict access to the Platform in case of non-compliance with these terms, without obligation of reimbursement.

9.2

Technical or security audits may be conducted with reasonable notice when required.

9.3

The Client remains responsible for actions taken by employees, partners, or subcontractors using their account.


10. Data Backup, Export and Deletion

10.1

At the end of a contract, the Client may export their data before the account is closed.

10.2

Centiva does not retain any copy of Client data except when required by law.

10.3

The Client is responsible for performing regular backups.

10.4

Once the account is closed, the data may be permanently deleted with no possibility of restoration.


11. Indemnification

11.1

The Client agrees to indemnify Centiva against any claims, losses, damages, or legal costs resulting from:

  • their use of the Platform

  • their marketing campaigns or communications

  • any violation of these terms or applicable laws


12. Policy Changes

12.1

Centiva may modify this policy at any time.

12.2

In case of major changes, a notice will be published at least 15 days before the new version comes into effect.

12.3

Continued use of the Platform constitutes acceptance of the latest version.


13. Governing Law and Jurisdiction

13.1

This policy is governed by the laws of the Province of Quebec and the applicable federal laws of Canada.

13.2

Any dispute will be submitted to the competent courts of the judicial district of Montreal.


14. Exclusivity for RE/MAX Brokers

14.1

The Centiva CRM is exclusively intended for real estate brokers affiliated with RE/MAX Quebec.

14.2

If a broker changes brokerage banner, they may request the transfer of their account to another authorized provider of the Go High Level solution.

14.3

This transfer is subject to a fixed fee of $450, covering up to three (3) hours of management and administrative processing. Additional fees may apply if more work is required.

14.4

Before any transfer, Centiva will completely remove all elements that constitute its intellectual property, including:

  • preconfigured automations (sequences, follow-ups, etc.)

  • loyalty pipelines

  • unused custom fields

  • newsletter themes

  • email snippets and templates

  • any other element developed specifically for RE/MAX clients

14.5

The broker may however keep:

  • contacts, opportunities, notes and conversations

  • communication history (emails and SMS)

  • appointments and tasks

  • phone system settings including assigned numbers

  • certain custom automations created:

    • by the broker themselves, or

    • by Centiva specifically for their account

14.6

After the transfer, Centiva cannot guarantee:

  • the full functioning of automations

  • complete integrity of migrated data

  • compatibility of elements in the new provider’s environment


15. Contact

For any questions regarding this policy:

crm@centiva.ca